3 words

Eliciting information from end users can be a tricky process.
Eliciting :
e·lic·it (-lst)tr.v. e·lic·it·ed, e·lic·it·ing, e·lic·its

• To bring or draw out (something latent); educe.
• To arrive at (a truth, for example) by logic.
• To call forth, draw out, or provoke (a reaction, for example).
• e·lici·tation n. e·lici·tor n.

bypass
by·pass
n.

• A highway or section of a highway that passes around an obstructed or congested area.
• A pipe or channel used to conduct gas or liquid around another pipe or a fixture.
• A means of circumvention.
• Electricity.
• Medicine.
• An alternative passage created surgically to divert the flow of blood or other bodily fluid or circumvent an obstructed or diseased organ.
• A surgical procedure to create such a channel: a coronary artery bypass; a gastric bypass.

tr.v. by·passed, by·pass·ing, by·pass·es

• To avoid (an obstacle) by using an alternative channel, passage, or route.
• To be heedless of; ignore: bypassed standard office procedures.
• To channel (piped liquid, for example) through a bypass.

nav·i·gate (nv-gt)v. nav·i·gat·ed, nav·i·gat·ing, nav·i·gates v. tr.

• To plan, record, and control the course and position of (a ship or aircraft).
• To follow a planned course on, across, or through: navigate a stream. v. intr.
• To control the course of a ship or aircraft.
• To voyage over water in a boat or ship; sail.
• To make one's way: navigated with difficulty through the crowd.
  Informal. To walk: He was too unsteady on his legs to navigate.

navigate
v 1: travel by boat on a boat propelled by wind or by other means; "The QE2 will sail to Southampton tomorrow" 2: act as the navigator in a car, plane, or vessel and plan, direct, plot the path and position of the conveyance; "Is anyone volunteering to navigate during the trip?"; "Who was navigating the ship during the accident?"3: direct carefully and safely; "He navigated his way to the altar"